Although there were a few hiccups and not-so-stable levels of service, I can honestly say that this hotel is one of my favorites in the area. That was one thing we will miss about staying on a public beach. Sarah’s on vacation but I’ll have someone from our team reach out to you. Hey Claire, we sure can. The reality of the situation is rather sad and based on numbers. They do have ocean-view rooms (from the balcony) and ocean-front rooms (full frontal – not the rude kind) available when booking if you do want a room with a view. We are looking at the Hideaway at Royalton Riviera Cancun – Adults Only. Love your blog!! Does it just rain non stop in October or is it just brief showers with most of the day being sunny. We hope to have the occasion of welcoming you back to Royalton Riviera Cancun in the not too distant future.Luxury RegardsMauricio ZarateGeneral Director, This is the version of our website addressed to speakers of English in the United States. The casino in the hotel was a franchise and has been closed for 6 months now. our family went there for a wedding. Normally the babysitting service is arranged with the team in the kids club. We have a 2 year old and a 1 year old and have some concerns if this hotel is suited of kids our age. Let us know any more questions you may have or anything else you need! Please feel free to get in touch if you have any other questions at all. No the pools aren’t too deep even in the deep end so you don’t have to worry. thankful for answer, Thanks for getting in touch! Hi! As my wife can still get very tired there may be times she will not want to leave the room so I wanted a room where the sun would be on the terrace so she can still relax in the sun which she has missed over the years and loves! I will soon be staying at the Royalton for the first time and am concerned about the reports of tourists getting “bad” liquor. We would like a nice beach, spa, shopping one day entertainment, and all inclusive. We like to relax and take in the resort but also love having a little adventure. We stayed at The Grand Moon Palace last year around the same time and we were deeply disappointed with the beach and water park (closed due to safety reasons). That being said, unless we get a leftover tropical storm it is very likely a little bit of rain fairly versus all day rain. Is there a shuttle to and from the royalton via the port many thanks, Hi! You will love the resort! Stay at this 4.5-star luxury property in Puerto Morelos. Although the seaweed has been a total disappointment the past few years- the image of that aqua blue water is forever implanted in my memories. I am going to hazard a guess and say that they will suggest hotels a little further down the coastline in Puerto Morelos or Playa del Carmen as these places typically do get less seaweed if it DOES occur (hopefully it won’t during your next visit). Thank you. Thank you for posting it. Hi Rebecca, Thanks for the feedback! Your best option if you want to upgrade to Diamond Club is either directly with the tour operator where you purchased the package, OR directly with the resort. How to Choose a Good Tequila 2021, Your Ultimate Guide to Hard Rock Riviera Maya Weddings (2020), My Honest Review of Xcaret’s Day of the Dead Celebration Espectacular (2020), 5 Things to do with Your Teenager in Playa, https://www.playadelcarmen.com/activities, https://www.playadelcarmen.com/blog/activities-seaweed/, https://www.playadelcarmen.com/blog/seaweed-playa-del-carmen/, list of job opportunities in Playa del Carmen. In a lifetime, you are more likely to die from fireworks (1 in 340,733), light- ning (1 in 79,746) No, you don’t have to worry about sharks. The hotel does fumigate regularly for mosquitoes and other creepy crawlies, so we never had any issues when there. 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